How To Open and Apply For an SP Utilities Account Online
3 Ways
To open your SP services account, make sure you prepare the following documents:
- Proof of occupancy of your home, such as a Tenancy Agreement/property tax slip
- A copy of your IC or FIN (both front and back)
- A signed and completed application form for SP services utilities account (For in-person applications)
1. Setting Up Your SP Utilities Account Online
Head to either the SP services website or SP utilities app
On the website: Click on "Open Utilities Account" and "Residential – Domestic"
On the app: Go to "Explore" and "Open Utilities"
Then, fill up your personal details, and address and also indicate whether you need a gas supply
You will need to upload photos of your NRIC or FIN, and may need to attach property ownership and/or tax documents
Singaporeans can log in using MyInfo with your SingPass to save the hassle of submitting your NRIC or FIN copies
2. Head to SP Customer Service Centre
You can visit the following SP Services customer service centre to get in-person assistance:
490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, Singapore 310490
Opening hours
Mon to Fri (8.30am to 5pm)
Sat (8.30am to 1pm)
Closed on Sun and Public Holidays
SP Services contact/SP Services hotline
SP Services Billing/Account enquiries: 1800 222 2333
SP Services supply interruption (electricity): 1800 778 8888
SP Services supply interruption (gas): 1800 752 1800
SP Services supply interruption (water): 1800 225 5782
3. SP Services Security Deposit Amount
Setting up an account with the SP group will require a security deposit. The SP services deposit amount is used to cover any outstanding upon the termination of the lease. If there is no outstanding or there is a balance, the monies will be refunded upon termination.
To terminate your SP services, you can either:
Do the SP services termination via the SP Utilities App (enter your SP services login details)
Email the SP services termination form to SP services at spsupply@spgroup.com.sg
Walk in and terminate it at the SP services customer service centre
The SP services deposit amount ranges from $40 to $400 for Singaporeans/Permanent Residents, and $80 to $800 for non-Singaporeans/Permanent Residents.
Track the progress of your SP Utilities Application
The SP services app is your best friend. It tracks everything including the progress of your application.
Homeowners moving into new BTO or new SBF flats may skip this part as turn-on appointments are not required as the electrical and water supply for BTO flats is turned on before you move in.
For HDB resale flats, condos, and all other residential properties, the account holder or a representative must be present during the turn-on appointment. SP services technicians are required to visit your home for a safety inspection before SP utilities can turn on your supply.
How to Pay Your SP Utilities Bill
You can pay your electricity bill via:
1. Pay via GIRO
GIRO payment is pretty straightforward; simply print and fill up the GIRO form and send it via mail. Or if haven’t already, set up a GIRO account via your online banking account.
2. Pay by Credit Card
To get the most bang for your buck, we recommend doing recurring bill payments through the SP utilities mobile app with a debit/credit card.
3. Pay Through AXS Machines or the AXS Mobile App
Pay your SP utilities bill at any AXS Machine. Simply scan the barcode on your bill statement and pay via NETS or your credit card. You can also pay via the AXS mobile app.
4. Pay Through iBanking
This is only available for DBS and POSB users. Log in to your online banking account. Under "Bills", select/ type "SP Services". Then enter/scan the bill reference number before paying.
5. Pay at SP Services Customer Service Centre, Post Offices or 7-Eleven Stores
Prefer a more traditional way? Head to SP services customer service centre and make your payment via cash, credit card, NETS or cheque. You can also pay at any post office or 7-Eleven store with cash, NETS or cash card.
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